Refund and Returns Policy

Refund and Return Policy for Pacetopix

Effective Date: February 21, 2025

At Pacetopix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and simple Refund and Return Policy to ensure your shopping experience is smooth and hassle-free. Please read this policy carefully to understand how to return products and request refunds.

1. Return Eligibility

We accept returns on most products purchased from Pacetopix within 30 days of delivery. To qualify for a return, items must meet the following criteria:

The product must be unused, undamaged, and in its original packaging.
The product must be returned with all tags, labels, and accessories intact.
The item must not be a final sale or a non-returnable product (such as opened or used items).

Non-returnable items include:

Opened or used baseball gloves, bats, or personal protective gear
Clearance or sale items marked as “final sale”
Gift cards or digital products

If you are unsure whether an item qualifies for a return, please contact our customer support team before proceeding.

2. How to Return an Item

To initiate a return, please follow these steps:

Contact our customer service team: Email us at info@pacetopix.xyz or call us at 830-623-2099 within 30 days of receiving your order. Provide your order number, the product(s) you wish to return, and the reason for the return.
Return authorization: After we review your request, we will send you a return authorization and provide detailed instructions on how to send the item back to us.
Prepare the return: Pack the item securely in its original packaging, including all tags, labels, and accessories. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
Ship the return: Send the item to the return address provided by our customer service team. The return shipping costs are your responsibility unless the return is due to a defective product or an error on our part.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If your return is approved, we will process a refund to the original payment method used for the purchase.

Refunds will be issued for the amount of the product(s) returned, minus any return shipping fees. Shipping charges from the original order are non-refundable unless the return is due to an error on our part (e.g., receiving the wrong product or a damaged item).

Refund processing time:

After the return is received and approved, your refund will be processed within 5-10 business days.
Refunds may take additional time to appear in your account depending on your payment provider.

4. Exchanges

At Pacetopix, we do not offer direct exchanges. If you wish to exchange an item for a different product, we recommend returning the original item for a refund and placing a new order for the desired product.

If you need assistance with your exchange or have specific questions about availability, our customer support team is available to help.

5. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please follow these steps:

Contact us immediately: Reach out to our customer service team at info@pacetopix.xyz or 830-623-2099.
Provide evidence: Include photos of the damaged or defective product and its packaging in your email.
Return instructions: We will provide you with a prepaid return label and instructions on how to return the item.

Once we receive the damaged or defective item, we will either send you a replacement or issue a full refund, depending on your preference and product availability.

6. Order Cancellations

We strive to process and ship orders as quickly as possible. If you wish to cancel your order, please contact us immediately. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled, and you will need to follow our return policy if you wish to return the product.

7. Gift Returns

If you received an item as a gift from Pacetopix and wish to return it, we will offer store credit for the value of the returned product. Please follow the return process and contact our customer service team for assistance with returns.

8. Return Address

All returns should be sent to the following address:

Pacetopix
4381 Crestview Terrace
Karnes City, Texas
Phone: 830-623-2099
Email: info@pacetopix.xyz
Website: www.pacetopix.xyz

9. Shipping Insurance

We recommend purchasing shipping insurance for your return. While Pacetopix takes great care to process returns efficiently, we are not responsible for lost or damaged items during transit. Shipping insurance will ensure that you are covered in case your return is lost or damaged in the mail.

10. Customer Support

If you have any questions or concerns regarding returns, refunds, or exchanges, our customer support team is available to assist you. We are dedicated to providing excellent service and making sure your shopping experience is as smooth as possible.

You can reach us at: